Terms & Conditions

Welcome to VartaDesk, operated by SevenD Mobility Solutions LLC (“we,” “us,” or “VartaDesk”). By accessing or using the VartaDesk platform (the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use the Service.

These Terms constitute a legally binding agreement between you (the “Customer,” “you,” or “your”) and VartaDesk. If you are using the Service on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.

VartaDesk is a multi-tenant, multi-channel conversational customer relationship management (CRM) platform that enables businesses to manage communications across WhatsApp, SMS, RCS, Email, and other channels. The Service includes features such as realtime inbox management, lead management, automation journeys, AI-powered chatbots, campaign tools, analytics, and integrations with third-party messaging providers.

We may modify, update, or discontinue features of the Service at any time. We will make reasonable efforts to notify you of material changes that negatively impact your use of the Service.

3.1. Account Creation

To use the Service, you must create an account by providing accurate and complete information, including your name, email address, company name, and payment details (where applicable). You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.2. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) and capable of forming a binding contract to use the Service. The Service is intended for business use only. By using the Service, you represent and warrant that you meet these eligibility requirements.

3.3. Account Security

You must notify us immediately of any unauthorized use of your account or any other security breach. We are not liable for any loss or damage arising from your failure to protect your account credentials.

You agree to use the Service in compliance with all applicable laws and these Terms. You agree NOT to:

• Violate laws or third-party rights: Use the Service for any unlawful purpose or in a manner that infringes the intellectual property, privacy, or other rights of others.
• Send spam or unsolicited messages: Use the Service to send bulk, unsolicited, or otherwise unauthorized messages. You must comply with all applicable anti-spam laws (including the CAN-SPAM Act, GDPR consent requirements, and messaging platform policies) and obtain proper consent from recipients before messaging them.
• Violate messaging platform policies: Comply with the terms and policies of WhatsApp Business Platform, Meta Commerce Policy, Twilio, SMS carrier guidelines, RCS standards, and any other third-party messaging service you use through VartaDesk. Violations may result in your messaging accounts being suspended or banned by those providers, and VartaDesk is not responsible for such actions.
• Distribute harmful or prohibited content: Send malicious software, phishing attempts, abusive or harassing content, or content related to illegal goods or services (including gambling, tobacco, weapons, or pharmaceuticals without proper licensing and compliance).
• Engage in fraudulent or deceptive practices: Misrepresent your identity, impersonate others, or engage in any fraudulent activity.
• Interfere with the Service: Attempt to disrupt, damage, or reverse-engineer the Service, or access it through unauthorized means (e.g., automated bots, scraping, or hacking).
• Resell or sublicense the Service: You may not resell, lease, or sublicense access to the Service without our prior written consent.

We reserve the right to investigate and take appropriate action against any user who violates these Terms, including suspending or terminating accounts, removing content, and cooperating with law enforcement. See our Acceptable Use Policy for additional detail.

5.1. Subscription Plans

VartaDesk offers various subscription plans with different feature sets, usage limits, and pricing. Plan details are described on our Pricing page. By subscribing, you agree to pay the fees associated with your selected plan.

5.2. Billing and Payment

Subscription fees are billed in advance on a recurring basis (monthly, annually, or as otherwise specified). You authorize us (or our payment processors) to charge your payment method on file for all applicable fees. If payment fails, we may suspend or terminate your access to the Service.

5.3. Free Trials

We may offer free trials for certain plans. At the end of the trial period, you will be automatically charged for the selected plan unless you cancel before the trial ends. Trial terms (including duration and feature access) are subject to change.

5.4. Refunds and Cancellation

Subscription fees are non-refundable except as required by law or as explicitly stated in our refund policy. You may cancel your subscription at any time via your account dashboard. Cancellations take effect at the end of the current billing period, and you will retain access to the Service until that time.

5.5. Price Changes

We may change subscription pricing at any time. Price changes will not affect your current billing period but will apply upon renewal. We will notify you of price increases in advance, and you may cancel your subscription before the new pricing takes effect.

6.1. Your Data

You retain all rights, title, and interest in and to the data you submit, upload, or process through the Service (“Customer Data”), including contact information, message content, lead records, and campaign data. You grant us a limited license to process Customer Data solely to provide the Service and as instructed by you.

6.2. Your Responsibilities

You are solely responsible for:

• The accuracy, legality, and quality of Customer Data and for obtaining all necessary consents, authorizations, and rights to collect and process that data.
• Complying with all applicable data protection and privacy laws (including GDPR, CCPA, and other regulations) in your use of the Service.
• Ensuring that your use of the Service and the content you send comply with applicable laws and the policies of messaging platforms (e.g., WhatsApp, SMS carriers).
• Backing up Customer Data. While we implement security and availability measures, you are responsible for maintaining independent backups of critical data.

6.3. Data Processing Addendum

With respect to Customer Data that includes personal data, VartaDesk acts as a data processor and you act as the data controller. Our data processing practices are governed by our Data Processing Addendum (DPA), which is incorporated into these Terms by reference.

7.1. VartaDesk Ownership

VartaDesk and its licensors own all rights, title, and interest in and to the Service, including all software, design, trademarks, logos, and related intellectual property. You are granted a limited, non-exclusive, non-transferable license to access and use the Service in accordance with these Terms. All rights not expressly granted are reserved.

7.2. Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, incorporate, and commercialize that feedback without any obligation to you.

The Service may integrate with or rely on third-party platforms and services (e.g., WhatsApp Business API, Twilio, email providers, AI model providers). Your use of those third-party services is subject to their respective terms and policies. We are not responsible for the availability, functionality, or practices of third-party services, and we disclaim all liability arising from your use of such services.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OR ERROR-FREE OPERATION.

WE DO NOT GUARANTEE THAT THE SERVICE WILL BE AVAILABLE AT ALL TIMES, SECURE, OR FREE FROM BUGS OR ERRORS. WE DO NOT WARRANT THAT MESSAGES SENT VIA THE SERVICE WILL BE DELIVERED, AS DELIVERY DEPENDS ON THIRD-PARTY MESSAGING PROVIDERS AND RECIPIENT ACTIONS.

TO THE FULLEST EXTENT PERMITTED BY LAW, VARTADESK AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO VARTADESK IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR $100 USD IF NO PAYMENT WAS MADE.

You agree to indemnify, defend, and hold harmless VartaDesk and its affiliates, officers, employees, and agents from any claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms or applicable laws; (c) Customer Data you submit or process through the Service; or (d) your violation of the rights of any third party, including messaging platform policies.

12.1. Termination by You

You may terminate your account at any time via your account dashboard or by contacting us. Upon termination, your subscription will remain active until the end of the current billing period, after which your access will cease.

12.2. Termination by VartaDesk

We may suspend or terminate your account immediately, without prior notice, if you violate these Terms, engage in fraudulent activity, fail to pay fees, or for any other reason at our sole discretion. We may also terminate or discontinue the Service (or any part thereof) at any time, with or without notice.

12.3. Effect of Termination

Upon termination, your right to access and use the Service will immediately cease. We will retain Customer Data for a limited period (typically 30–90 days) to allow recovery, after which it will be permanently deleted unless you request earlier deletion or longer retention. You remain liable for all fees and charges incurred prior to termination.

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict-of-law principles. Any disputes arising out of or related to these Terms or the Service shall be resolved exclusively in the state or federal courts located in Delaware, and you consent to the personal jurisdiction of those courts.

If a dispute arises, you agree to first contact us at info@sevendmobility.com to attempt to resolve the matter informally before initiating any legal proceedings.

We may update these Terms from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated Terms on this page and updating the “Last updated” date. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

15.1. Entire Agreement

These Terms, together with our Privacy Policy, DPA, Acceptable Use Policy, and any other policies referenced herein, constitute the entire agreement between you and VartaDesk regarding the Service and supersede all prior agreements and understandings.

15.2. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

15.3. No Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of that right or provision.

15.4. Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign or transfer these Terms at any time without restriction.

If you have questions, concerns, or requests regarding these Terms, please contact us: