Refund & Cancellation Policy

This Refund & Cancellation Policy describes how SevenD Mobility Solutions LLC (“we,” “us,” or “VartaDesk”) handles subscription cancellations and refund requests for the VartaDesk platform. It supplements our Terms & Conditions (§5).

Subscription fees are billed in advance and are non-refundable, except where a refund is required by applicable law or we expressly agree to one in writing. That matches Terms & Conditions §5.4.

We may offer a free trial for certain plans. Trial length and what is included are shown when you start the trial. At the end of the trial we charge the selected plan unless you cancel before the trial ends. Usage during a trial (messages sent, people imported, AI replies) is not a paid invoice we later refund; if you convert to a paid plan, that paid period follows the general refund policy above.

You may cancel your subscription at any time from your account. Cancellation stops future billing. It takes effect at the end of the current billing period, and you keep access until then. Cancelling mid-cycle does not, by itself, refund fees already charged for that period.

Plan changes are billed as shown in your account and on the Pricing page. We do not refund unused time when you downgrade or cancel mid-cycle, except as required by law. Price changes apply at renewal, as described in the Terms.

Unless the law requires otherwise, the following are not refunded:

• Subscription fees already billed for the current period.
• Usage already consumed (messages sent, AI replies, automation runs against a quota).
• Third-party carrier or business-solution-provider charges already incurred on a connected channel (for example WhatsApp or SMS delivery).

If you believe a refund is required by law, or we have agreed one in writing, email info@sevendmobility.com with your workspace details and the reason. We review requests and reply by email. When we issue a refund, it goes back to the original payment method.

Contact us before disputing a charge with your card issuer or payment processor. We will work with you and the processor on a bona fide billing error. A chargeback opened without first contacting us may result in suspension of the workspace until the dispute is resolved.

We may update this policy. The updated policy will be posted on this page with a revised “Last updated” date.

Questions about billing, cancellations, or refunds: